RxEOB.Com, LLC (RxEOB®) Online Terms of Service


Welcome to the RxEOB® web site. Thank you for visiting..

We understand that the security of your personal and health information is important to you. We also understand that our continued success as a leading Health Information Technology company relies on our ability to communicate with you in a secure manner.

 

We adhere to the highest standards of decency, fairness and integrity in our operations. On the Internet, we take a number of measures to authenticate your identity when you access our services. We also take steps to protect your information as it traverses the Internet to and from your desktop. We take steps to make sure all information is as secure as possible against unauthorized access and use. We also review our security measures periodically. Despite our best efforts, and the best efforts of other firms, “perfect security” does not exist on the Internet, or anywhere else.


Term of Use

 

Please read these Terms carefully. You may use RxEOB® only if you comply with them.

If you do not wish to be bound by these Terms, you may choose to not access or use RxEOB®.

 

Use Means Acceptance.

By using RxEOB®, you have agreed to all terms, conditions, and notices contained or referenced in these Terms. All changes to the Terms, applicable law, and any posted guidelines and rules on the site are incorporated into the Terms and take effect immediately. If you have not visited us recently, you should review the Terms for any changes since your last visit, but the new/amended Terms, etc., are effective whether or not you notice, or know about, a change. If you use RxEOB® after we make or post any changes to the Terms, you are considered to have accepted the changes.


Education Only.

RxEOB® provides information prescription drug benefits to help you to make informed decisions about your prescription drug benefits. We do not offer professional medical evaluation, advice, diagnosis, or treatment. Do not report any medical condition, e.g., your physical reaction to medication, to us. We cannot be responsible, and therefore you are responsible for reporting any reactions to any of the prescribed medications you are taking to your prescribing doctor, health authority, or emergency caregiver. IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO A HOSPITAL EMERGENCY ROOM FOR MEDICAL ATTENTION. You should not rely on information received through RxEOB® for important personal, medical, or legal decisions. We strongly recommend that you see your own doctor or other health care provider for evaluation, advice, diagnosis, treatment, and to address any symptom or medical condition.


Limited License.

Pursuant to an agreement with the provider of your prescription drug benefits (e.g. your pharmacy benefit plan sponsor), we grant you the right to access and use RxEOB® for your personal, non-commercial use and always subject to these Terms of Use which may be modified from time to time. You may download and print a copy of the information we provide in RxEOB®, but only for your personal, non-commercial use and only if you maintain any proprietary notices without modification. You may not reprint, copy, display, distribute, publish, or transmit any file, document, or graphic in whole or in part for any other purpose without the prior written permission of RxEOB®. You may not use or retrieve any of RxEOB®'s Content (defined below) to create or compile another Website, database, collection, etc. Unless RxEOB® expressly authorizes you to do so, you may not (whether in whole or in part) modify, rent, loan, sell, distribute or create derivative works based on RxEOB® or the software used in connection with RxEOB®. You may not reproduce, duplicate, copy, sell, resell or exploit for any purposes, any portion of RxEOB®.


Disclaimer.

While RxEOB® believes that the information we provide through this RxEOB® application is current and reliable, because of the vast amount of pharmaceutical medical information, rapid advances in knowledge, and your particular physiology, we cannot and do not guarantee the accuracy of any information we provide. Further, all cost estimates, such as retail price estimates and copayment estimates, are provided for your convenience only and we cannot and do not guarantee the accuracy thereof. ;  You should never disregard medical advice or delay seeking it because of information from RxEOB®. The information contained in RxEOB® is compiled from a variety of sources ("Information Providers"), and neither we nor Information Providers directly or indirectly practice medicine or offer medical services as part of RxEOB®.

 

We will not be liable to you for your reliance on or use of any information and services obtained through RxEOB®. Also, we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. We and Information Providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions or losses (including loss of data), or that files available for downloading will be free of infection by viruses, worms, or other harmful code.

 

LIMITATION OF LIABILITY.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE, INFORMATION PROVIDERS, AND OUR RESPECTIVE EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, INCLUDING (WITHOUT LIMITATION) LOST PROFITS, GOODWILL, USE, DATA, OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (A) THE USE OR INABILITY TO USE RxEOB®; (B) ANY OTHER MATTER RELATING TO USE OF RxEOB®. YOU ACKNOWLEDGE THAT ALL THE LIMITATIONS OF LIABILITY AND THE RESTRICTIONS ON YOU IN THESE TERMS ARE REASONABLE GIVEN THE PROPOSED AND PERCEIVED BENEFITS OF RxEOB®, AND, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE AND FOREVER WAIVE ALL CLAIMS YOU MAY HAVE AGAINST RxEOB® INFORMATION PROVIDERS, AND OUR RESPECTIVE EMPLOYEES, AGENTS, AND CONTRACTORS, INCLUDING, WITHOUT LIMITATION, CLAIMS BASED ON THE NEGLIGENCE OF ANY OF THE FOREGOING.

EXCLUSIONS AND LIMITATIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF WARRANTIES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SOME THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.


Links.

RxEOB® may produce automated search results or otherwise link you to other sites or resources on the Internet. These other sites and resources are not under our control, and we do not endorse and are not responsible or liable for the availability, accuracy, copyright compliance, legality, decency, or any other aspect of these sites or for any damages caused or alleged to be caused by or in connection with use of or reliance on any of these sites or resources.


Authentication

We use different pieces of information, collectively known as access codes, to properly identify and authenticate you before allowing you secure access to your member information. The first piece of information is your name and date of birth that is matched to eligibility information along with the member number from the ID Card provided to you by your plan sponsor.

 

Another piece of information is your Dependent Code, a code that is unique to you. Once you have successfully completed the registration process, we will randomly assign you a UserID and initial password. You need to save your UserID and password.

 

For further security, you will be prompted to change your UserID and password on to a unique UserID and password that you choose. These will be stored on an encrypted database that is isolated from the Internet.

 

Data Traversing the Internet

Our site uses the highest levels of Internet security. We require the use of a secure browser and use its features such as data encryption, Secure Sockets Layer (SSL) protocol, user names and passwords, and other tools. The system encrypts the login information and personal information that flows back and forth between you and us.

 

Encryption is the process of scrambling the information so that it can only be reassembled by the intended recipient- someone recording the communication will not be able to decipher the information. We use 256 bits for this encryption- the standard for our industry and the financial industry- making it virtually impossible for anyone else to read it. You can tell when you are on a secure page by looking at the URL (location or address field in the browser). If it begins with “https://” rather than “http://” the page is secure.

 

Digital Certificate

You can tell whether you are truly connected to us by viewing our digital certificate. The certificate verifies the connection between our public key and our server’s identification. Cryptography using digital signatures ensures you can trust the information within the certification. Your browser looks at it and trusts it. It is similar to your local highway traffic law enforcement department; the people there trust the information on your driver’s license, should you be lucky enough for them to request to see it.

 

Logout and our Timeout Feature

We make use of a secure login and advise you to log out of our site as soon as you are finished with your access. We also use a timeout feature to protect you further. After an extended period of inactivity at our site, we will log you out automatically.

 

Data Within our Walls

The personal information our site collects is stored in secure operating environments that are not available to the public or other members. We employ mechanisms to protect data within our walls. One such mechanism is a firewall that protects our computer systems and your information. Firewalls are selective barriers that block access and allow only authorized traffic through.

 

We also use system and application logs to track all access. We review these logs periodically and investigate any anomalies or discrepancies.

 

Within our organization, we base access to member information on the sensitivity of the information, and our employee’s need-to-know. We authorize employees and representatives to use available member information for authorized business purposes only. Each employee receives a code of conduct that details our requirement for our employees when using this information. Disregard of these requirements may result in disciplinary action up to and including termination.

 

Privacy.

We take privacy and data protection very seriously. We are committed to ensure that you have consented to any of the collecting, using, disclosing and/or processing of your personal data. To understand your privacy rights, and also how we deal with your personal data, we urge you to read our Privacy Policy, which may be found at https://www.rxeob.com/privacy .

 

Certain Prohibitions.

You shall not (a) use RxEOB® or otherwise act or fail to act in any way that is unlawful or prohibited by the Terms; (b) use simultaneous, unattended or continuous connections to RxEOB®; (c) impersonate any person or entity, including a RxEOB® representative, or misrepresent your affiliation with any person or entity; (d) collect or store personal data about others; and (e) use RxEOB® in a manner that adversely affects its availability and its resources to other users.


Certain Other Responsibilities.

In addition to your other responsibilities referred to in the Terms, you must maintain all equipment required for you to access and use RxEOB®. You represent and warrant that you possess the legal right and ability to agree to and be bound by these Terms and to use RxEOB® in accordance with these Terms. You are responsible for providing true and accurate registration information, maintaining the confidentiality of the password and account, and for all activities that occur under your password and account. You shall (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this or any other part of these Terms.


Proprietary Rights; Content.

We own all patent rights, trademark rights, copyrights and other proprietary rights in RxEOB® and its associated software, programs, services, processes, designs, technologies, and materials. Except for public domain material, all text, data, software, sound, photographs, graphics, messages, and other material ("Content") of RxEOB® are copyrighted as individual works and as a collective work. We or our designee holds the copyright in the collective work, which includes property of Information Providers which is also protected by copyright and other intellectual property laws. Any unauthorized reproduction, redistribution, retransmission, or other publication of any Content is strictly prohibited without the express written consent of the owner of such Content. You may not remove, alter or cover any copyright or other proprietary rights notice placed on any materials on or accessible through RxEOB®.

Special Rules For International Use.

Recognizing the global nature of the Internet, you shall comply with all local rules regarding online conduct and acceptable Content. Specifically and without limiting the generality of the foregoing, you shall comply with all applicable laws regarding the transmission of technical and personal data exported from the United States or the country in which you reside.


Indemnity.

You shall indemnify and hold us, and our subsidiaries, affiliates, officers, agents, co-branders, Information Providers, and other partners, employees, agents, and contractors harmless from all liability, claim, and expense, including reasonable attorneys' fees (whether incurred as the result of a third party claim or a claim to enforce these Terms) due to or arising out of your use and connection to RxEOB®, your violation of the Terms, and your violation of another's rights.


Modifications and Termination.

We reserve the right in our sole discretion at any time and from time to time to modify or discontinue, temporarily or permanently, RxEOB® (in whole or in part) with or without notice. Similarly, without obligation, we may terminate your password, account (or any part) or use of RxEOB®, for lack of use or if we believe in good faith that you have violated or acted inconsistently with the letter or spirit of the Terms. We shall not be liable to you or to any third party for any modification, suspension or discontinuance of RxEOB® or termination of your account or access. Your personal license to RxEOB® will end when either we or you terminate your access to it. Notwithstanding any termination, however, the provisions of these terms shall survive any such termination.


Conditions Of Use:

The information in this database is intended to supplement, not substitute for, the expertise and judgement of your healthcare professional. The information is not intended to cover all possible uses, directions, precautions, drug interactions or adverse effects, nor should it be construed to indicate that use of a particular drug is safe, appropriate or effective for you. You should consult your healthcare professional before taking any drug, changing your diet or commencing or discontinuing any course of treatment.

Miscellaneous.

The Terms constitute the entire agreement between you and RxEOB®, they govern your use of RxEOB®, and they supersede any prior agreements between you and us regarding RxEOB®. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third party content or third-party software. The Terms and the relationship between you and RxEOB® shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. You consent to the exclusive personal jurisdiction of the courts located within the County of Henrico, Virginia, if there is any dispute between you and us. Our failure to exercise or enforce any right or provision of the Terms does not constitute a waiver of such right or provision. If any part of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable, you and we nevertheless agree that the court should try to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect. Regardless of any statute or law to the contrary, any claim or cause of action of yours arising out of or related to use of RxEOB® or the Terms must be filed within one (1) year after such claim or cause of action arose or it shall be forever barred.


Notices.

We may deliver notice to you by electronic mail, general notice on RxEOB®, or by a written communication delivered by first class U.S. mail to your address of record in our account information. You may notify us via electronic mail at clientsupport@rxeob.com or by first class letter, postage prepaid, or overnight courier to address below.

If you have any questions, concerns, or comments about these Terms of Use or our Privacy Policy, please contact us using the information below:

 

Bryan York, Chief Operating Officer

operations@rxeob.com

804-643-1540

RxEOB

2810 N. Parham Road, Suite 245

Henrico, VA 23294