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Privacy Policy

Last Reviewed 09/23/2019

Thank you for visiting the RxEOB.Com, LLC. (“RxEOB”) Website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed or updated from time to time. You are encouraged to review the privacy policy whenever you visit the site to make sure you understand how any personal information you provide will be used. If you are a registered user, you have already agreed and are additionally subject to either (1) the Terms of Use, or (2) the relevant client service contract entered into between you and RxEOB, each of which expressly incorporates this Privacy Policy.

NOTE: the privacy practices set forth in this privacy policy are for the RxEOB web site only. If you link to other websites within RxEOB, please review the privacy policies posted for those sites.

Collection of Information

We may collect personal information, like names, postal addresses, and email addresses, etc. that are volunteered by you if you are required to register or by volunteering for messaging services. Upon this registration you are given a unique RxEOB ID and you are no longer anonymous to us. Once you are registered you are granted access to features of the RxEOB web site. This information is used to fulfill your specific requests unless you authorize us to use it in another manner, for example to report an issue or discrepancy with our site or services.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by RxEOB and our partners, Pharmacy Benefit Sponsors, affiliates, or analytics. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, type of device used, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

RxEOB does not display advertising on our Web site or to manage with other sites. RxEOB does not share any tracking with third party advertisers nor do our applications respond to DNT browser signals.

Distribution of Information

RxEOB will only share personal information with your health plan, and governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law such as to comply with a subpoena; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or respond to a government request. RxEOB will not share any personal data with third parties for marketing purposes. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. RxEOB will not disclose any of your personal information except when we have your permission or under special circumstances described in more detail below.

When on the RxEOB website and sharing personal information, you will be sharing that information with RxEOB and/or your benefit sponsor. You can choose not to allow the transfer of your personal information by not using that particular service.

In the event of a promotion sponsored by other companies or cosponsored with RxEOB, you will still have the choice of sharing your information and will be notified during the time of data collection if you should choose not to share your data.

Please be aware that RxEOB advertisers or web sites that have links on our site may collect personal information about you. The information practices of web sites linked to RxEOB are not covered by this privacy policy, and you must check those privacy policies to verify how they may use your personal information.

We may, however, share aggregate statistical information regarding our customers, traffic patterns, and site usage with our partners, each of whom is bound by their own privacy policies and applicable laws. This information will always be in aggregate and will not be individual and personal in nature. Your RxEOB account can be deleted or deactivated but doing so will result in termination of access. Please contact RxEOB for further instructions about deleting or deactivating your RxEOB account. Residual information will remain within our archive records.

We will retain your information for as long as your account is active or as needed to provide you services and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Web site includes Social Media Features, such as the Facebook button and Widgets, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it, which we encourage you to carefully review.

Updating/Accessing/Amending/Correcting Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, amend delete/remove or deactivate it by making the change on our member information page or by emailing our Customer Support at operations@rxeob.com or by contacting us by telephone or postal mail at the contact information listed below.

RxEOB, 2810 N Parham Road, Suite 245, Henrico, Virginia, 23294.

We will respond to your request to access within 30 days.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at operations@rxeob.com.

Commitment to Data Security

Your personal information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Keeping your personal health-related information private is vitally important to us. Knowing that you use certain services or features may help us to offer you more relevant content; however as with all personal information we do not make this available to any third parties without your permission, except as required by law. Your RxEOB account information is password-protected and encrypted with built in lockout features to deter suspicious activity. Only you, your designated benefit enrollee or your benefit sponsor have access to this personal information. We strongly recommend that you do not divulge your password to anyone. RxEOB will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to log-out of your RxEOB account and close your browser window when you have finished. This ensures that others cannot access your personal information and correspondence.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, RxEOB cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we will take reasonable efforts to ensure its security on our systems.

Notification of Changes

If we decide to change our privacy policy, we will refer to those changes on our Homepage prior to the change becoming effective, so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to make any material changes or use personal information in a manner different from that stated at the time it was collected, we will notify users by way of an email prior to the change becoming effective  and wait for your consent. As mentioned before, users will have the choice as to whether or not we use their information in a different manner. We will use information in accordance with the privacy policy under which the information was collected.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Your Consent

By using our website, you consent to the collection and use of the information as outlined above by RxEOB.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information to the designated Privacy Officer below:

Bryan York, Chief Operating Officer

operations@rxeob.com

804-643-1540

RxEOB

2810 N. Parham Road, Suite 245

Henrico, VA 23294