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What customer satisfaction means for your healthcare plan

Healthcare Customer Satisfaction
  • August 25, 2016
  • Healthcare/mHealth, Member Engagement/Reporting, Workflow/Web Service Delivery
Have you noticed that your favorite bank has not only stopped opening new brick and mortar branches in your area, but it seems the ones that are open offer fewer hours and are encoura…
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(Mis)Understanding- what mobile messaging can do for PBMs

Pharmacy Mobile Messaging PBMs
  • August 18, 2016
  • Healthcare/mHealth, Member Engagement/Reporting, Workflow/Web Service Delivery
Standing in line at the local pharmacy provides a small thumbnail picture of what the idea behind RxEOB’s purpose is.  Listen to the customers as they talk with the pharmacist a…
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Text message reminders: Consumers want them, you need them

RxEOB Text Messaging reminders
  • August 15, 2016
  • Healthcare/mHealth, Member Engagement/Reporting
It wasn’t too long ago when medical practices just gave out an appointment card with the date and time of a patient’s next appointment. Some offices still rely on this method. O…
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