Web Portals to Build Better Healthcare

With recent advancements in healthcare management and mobile health technologies, web-based services are becoming more and more relevant. For patients and consumers, portals can provide vital information before, after and in between doctor visits in a convenient, real time manner. This channel aims to better inform consumers in an effort to streamline procedures, visits and medication prescriptions.

In addition to benefiting patients, healthcare professionals can take advantage of web portals to build a better overall healthcare industry, as well. Not only can hospitals improve their electronic health record interoperability through the use of portals, pharmacy benefit managers can provide a better consumer experience while cutting spending through the use of pharmacy web portals and applications.

Below are a few examples of how web portals can help build better healthcare.

• Consumer satisfaction: As a health plan provider, the satisfaction of your users should be a top priority, so it is important to offer them the power to choose. By providing a portal to give information in regards to generic drug availability and pricing, medication history and other prior information for doctor’s appointments, your users will feel empowered and be more inclined to adhere to their medications, as well.
• Better drug utilization: Pharmacy benefit managers have a lot on their plate, with users receiving benefits from commercial, Medicare and Medicaid insurance. Web portals can help streamline operations by showcasing robust drug utilization reporting split by line of business, group account or member. Having such access can also help cut spending by displaying brand name and generic drug market shares for comparisons.
• Streamlined prior authorization: A certainty with prescriptions is that eventually, prior authorization for a medication is going to be required. While this step was put into place for the benefit of the insurance provider, consumers typically view it as an inconvenience, so having the ability to view prior authorization status and submit it electronically can save time and money for all parties.

If you’re a PBM, physician or consumer, being able to access, review and submit information from any computer, tablet or smartphone at any given time is a true convenience and sometimes, a modern-day necessity. To find out more about robust healthcare web portals, contact RxEOB today.